AUSTRALIAN SHIPPING
- All Australian shipments are sent via Australia Post, at a flat rate of $13.95 Australia wide – WITH THE EXCEPTION of packages over 5kg.
- If package is over 5kg, your shipping price will be based on weight and size of package and you will be charged extra. Most orders do not exceed this weight, but please be aware of this exception.
- All items come with ‘Authority to leave’.
- All items are packed with more than adequate padding to avoid damage. However, if you receive a package that contains broken item/s, please make sure to document with photographs and contact the postal service that delivered your package. Wicked Lee Goods is not responsible for breakages during transit as we have no control over the postal service and the handling of your order. Broken items will NOT be replaced free of charge.
- Please allow 5 business days for completion of your order for in stock items. For custom & 3d printed items, this time increases to 10+ business days. Usually orders take less time, but this will solely depend on the amount of orders in the queue before yours is placed. All orders are usually shipped within 2 business days (Mon-Fri) from completion of order.
- Please allow time for your shapers/stamps to be 3d printed before shipping. These items are print-on-demand and are not off the shelf stock.
- All orders are packaged with bubble wrap and/or biodegradable foam beans and/or shredded paper.
- Once a product has been shipped and you have been provided with a tracking number it is no longer our responsibility. We do not control the postal service. If a product is missing or lost en route, it is your responsibility to trace it. This also means we are not responsible for any kind of replacement or refund on your purchase.
INTERNATIONAL SHIPPING
- All international shipments are sent via Australia Post, and whatever shipping company they choose in your country. I have no control over this choice at all.
- All items are packed with more than adequate padding to avoid damage. However, if you receive a package that contains broken item/s, please make sure to document with photographs and contact the postal service that delivered your package. Wicked Lee Goods is not responsible for breakages during transit as we have no control over the postal service and the handling of your order. Broken items will NOT be replaced free of charge.
- Please allow 5 business days for completion of your order for in stock items. For custom & 3d printed items, this time increases to 10+ business days. Usually orders take less time, but this will solely depend on the amount of orders in the queue before yours is placed. All orders are usually shipped within 2 business days (Mon-Fri) from completion of order.
- Please allow time for your shapers/stamps to be 3d printed before shipping. These items are print-on-demand and are not off the shelf stock.
- All orders are packaged with bubblewrap and/or biodegradable foam beans and/or shredded paper.
- Once a product has been shipped and you have been provided with a tracking number it is no longer our responsibility. We do not control the postal service. If a product is missing or lost en route, it is your responsibility to trace it. This also means we are not responsible for any kind of replacement or refund on your purchase.